Due to the hand-made nature of our products, we do not accept returns and exchanges. By finalizing your purchase with us, you are accepting the terms of this policy. However if you have any problems or are unsatisfied with your order, please contact us at email@example.com. Please include your order number and reasoning. We handle things on a case-by-case basis, and will try our best to help you.
We are so sorry! We check the pack list and our products before packing and shipping, but sometimes we might miss something. Please contact us at firstname.lastname@example.org with your order number, a description of what is missing and/or picture of the defective product, and we will try our best to make things right for you.